Privacy Policy

Privacy Policy

Effective Date: August 11, 2026

At Med Insider (“Med Insider,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide when using medinsidermex.com (the “Website”) or contacting us about medical, dental, cosmetic, or other healthcare services in Mexico.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.

1. Who We Are

Med Insider is a medical coordination and healthcare referral service that helps patients explore healthcare options in Mexico and connects them with independent doctors, specialists, and clinics.

Med Insider is not a medical provider and does not provide medical diagnosis, treatment, or medical advice. Medical services are provided independently by licensed healthcare professionals and clinics.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

Full name

Email address

Phone number

Country or general location

Preferred method of contact

Type of treatment or service you are interested in

General information about your healthcare needs

Appointment preferences

Travel-related information when necessary to coordinate your visit

Messages, questions, and other information you voluntarily submit to us

If you choose to provide health or treatment-related information, we may use that information solely for the purposes described in this Privacy Policy.

Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information, including:

IP address

Browser type

Device type

Operating system

Pages visited

Date and time of visits

Referring website

General usage and interaction information

We may use cookies and similar technologies to improve the Website, understand visitor behavior, and measure advertising or marketing performance.

3. How We Use Your Information

We may use your information to:

Respond to your questions and requests

Understand the type of healthcare service you are seeking

Help identify appropriate doctors, specialists, or clinics

Coordinate consultations or appointments

Communicate with you about your requested services

Provide treatment information or estimated pricing received from healthcare providers

Coordinate travel-related information when requested

Improve our Website and services

Send requested information and communications

Measure and improve our marketing campaigns

Prevent fraud, misuse, or unauthorized activity

Comply with applicable legal requirements

We will not use your information for purposes materially different from those described in this Privacy Policy without providing appropriate notice when required by law.

4. Medical and Health Information

Med Insider may receive health-related information when you voluntarily provide information about a treatment, procedure, condition, or healthcare need.

We use this information primarily to understand your request and help connect you with an appropriate healthcare professional or clinic.

Med Insider does not diagnose medical conditions or determine what medical treatment you need. Any diagnosis, treatment recommendation, medical evaluation, or clinical decision is made by the independent healthcare professional you choose to consult.

Please do not submit highly sensitive medical information through general website forms unless it is specifically requested or necessary for your inquiry.

5. How We Share Your Information

We may share information you provide with third parties when reasonably necessary to provide the services you request.

These parties may include:

Doctors and healthcare professionals

Dental offices and medical clinics

Hospitals or treatment facilities

Appointment scheduling providers

Travel or hospitality partners when requested

Technology and website service providers

Customer communication platforms

Payment processors

Analytics and advertising providers

Professional advisors, such as attorneys or accountants

Government authorities when required by law

For example, if you request information about a dental implant, we may share the relevant information you provided with an appropriate dental provider so that the provider can evaluate your request and contact you regarding a consultation.

We do not sell your personal information as a general business practice.

6. Independent Healthcare Providers

Doctors, dentists, surgeons, clinics, hospitals, and other healthcare providers introduced or referred by Med Insider are independent third parties.

Once your information is provided to a healthcare provider, that provider may process your information according to its own privacy practices and applicable laws.

Med Insider does not control the privacy practices of independent healthcare providers.

We encourage you to review the privacy policy of any doctor, clinic, hospital, or other healthcare provider before providing additional medical information or receiving treatment.

7. Communications

If you provide your phone number or email address, we may contact you regarding:

Your inquiry

Requested information

Consultation or appointment coordination

Follow-up regarding services you requested

Important communications related to your request

Where permitted by applicable law, we may also send promotional communications about Med Insider services.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in an email or by contacting us directly.

You may still receive necessary service-related communications after opting out of marketing messages.

8. Cookies and Tracking Technologies

Our Website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

Keep the Website functioning properly

Remember preferences

Understand how visitors use the Website

Measure Website performance

Improve our services

Measure advertising effectiveness

Deliver or evaluate relevant advertising

You can adjust your browser settings to refuse or delete certain cookies. Some Website features may not function properly if cookies are disabled.

9. Third-Party Services

Our Website may use third-party services for functions such as website hosting, analytics, communications, appointment scheduling, advertising, payment processing, and customer relationship management.

These third parties may process information on our behalf or independently according to their own privacy policies.

We encourage you to review the privacy policies of third-party services when appropriate.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security of your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing requested services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you

Request correction of inaccurate information

Request deletion of certain information

Request information about how your information is used or shared

Withdraw consent where processing is based on consent

Opt out of certain marketing communications

Exercise other rights provided by applicable privacy laws

To make a privacy-related request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

13. International Data Transfers

Because Med Insider operates in Mexico and may work with patients, healthcare providers, technology companies, and service providers in different countries, your information may be processed or stored in countries other than the country where you reside.

Where required by applicable law, we will take reasonable steps to ensure appropriate safeguards are used when personal information is transferred internationally.

14. Children's Privacy

Our Website and services are not directed toward children under the age of 18.

We do not knowingly collect personal information from children under 18 without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

15. Links to Other Websites

Our Website may contain links to third-party websites, including healthcare providers, clinics, hotels, transportation services, or other businesses.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Effective Date” at the top of this policy.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

17. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:

Med Insider
Website: medinsidermex.com
Email: [email protected]
Phone: 619 400 3188
Location: Tijuana, Baja California, Mexico

We will make reasonable efforts to respond to privacy requests within the time required by applicable law.

18. Important Disclaimer

Med Insider is a healthcare coordination and referral service. We do not provide medical diagnosis, medical treatment, or medical advice.

Healthcare providers introduced through our service are independent professionals and are responsible for evaluating patients, providing medical advice, recommending treatments, obtaining informed consent, and delivering healthcare services.

Patients should discuss their individual medical needs, risks, benefits, alternatives, costs, and expected outcomes directly with their healthcare provider.