Terms and Conditions

Terms & Conditions

Effective Date: August 11, 2026

Welcome to Med Insider. These Terms & Conditions (“Terms”) govern your use of medinsidermex.com (the “Website”) and the services provided by Med Insider (“Med Insider,” “we,” “our,” or “us”).

By accessing or using our Website or requesting our services, you agree to these Terms. If you do not agree with these Terms, please do not use the Website or our services.

1. About Med Insider

Med Insider is a medical and healthcare coordination service that helps individuals explore healthcare options in Mexico and connects them with independent doctors, specialists, dental professionals, clinics, and other healthcare providers.

Med Insider does not directly provide medical, dental, surgical, cosmetic, or other healthcare services.

Our role may include helping you understand available services, collecting information about your needs, identifying potential healthcare providers, coordinating consultations, and assisting with communication and appointment scheduling.

2. Independent Healthcare Providers

Doctors, dentists, surgeons, clinics, hospitals, and other healthcare professionals introduced or referred through Med Insider are independent third parties.

Med Insider does not employ or control these healthcare providers and does not make medical decisions on their behalf.

The healthcare provider is solely responsible for:

Evaluating your medical condition

Providing medical advice

Making diagnoses

Recommending treatments

Explaining risks and benefits

Obtaining informed consent

Performing procedures

Providing follow-up care

Any medical or dental treatment you receive is provided directly by the independent healthcare provider.

3. No Medical Advice

Information provided through our Website, communications, or staff is for general informational and coordination purposes only.

Nothing on the Website should be interpreted as medical or dental advice, diagnosis, treatment, or a recommendation to undergo a particular procedure.

You should always consult a qualified healthcare professional regarding your individual medical needs.

If you experience a medical emergency, contact your local emergency services or seek immediate medical attention.

4. Our Services

Depending on your request, Med Insider may assist with:

Identifying potential healthcare providers

Gathering information about your healthcare needs

Providing general information about available procedures

Requesting treatment information or estimates from providers

Coordinating consultations

Scheduling appointments

Communicating with healthcare providers on your behalf

Helping coordinate certain travel-related services

Providing general information about healthcare options in Mexico

The specific services available may vary depending on your needs and the healthcare providers available.

5. Consultations and Appointments

Med Insider may help coordinate a consultation between you and an independent healthcare provider.

A consultation arranged through Med Insider does not guarantee that you will be accepted as a patient, qualify for a specific treatment, or receive a particular medical recommendation.

The healthcare provider will determine whether a treatment is appropriate after evaluating your individual circumstances.

Any consultation fees, medical fees, diagnostic fees, treatment costs, deposits, or other charges imposed by a healthcare provider are the responsibility of the patient unless explicitly stated otherwise in writing.

6. Treatment Prices and Estimates

Prices displayed on our Website or communicated by Med Insider may be estimates, starting prices, promotional prices, or information provided by third-party healthcare providers.

Prices may change without notice.

The final cost of treatment is determined by the healthcare provider and may vary depending on your examination, diagnosis, treatment plan, materials, medications, additional procedures, or other circumstances.

Med Insider does not guarantee that a particular treatment will be available at a specific price.

7. No Guarantee of Results

Med Insider does not guarantee any particular medical, dental, cosmetic, surgical, or other healthcare outcome.

Results vary from person to person and depend on many factors.

Any representations regarding expected treatment outcomes should be discussed directly with the healthcare provider performing the treatment.

8. Patient Responsibilities

When using our services, you agree to provide information that is accurate, complete, and current.

You are responsible for informing the healthcare provider about relevant medical history, medications, allergies, previous procedures, and other information that may affect your care.

You are also responsible for following the instructions provided by your healthcare provider before and after treatment.

Providing incomplete or inaccurate information may affect your treatment or appointment.

9. Travel and Cross-Border Medical Care

If you travel to Mexico for medical or dental care, you are responsible for your own travel arrangements unless separate travel services have been expressly agreed upon.

You are responsible for:

Valid travel documents

Transportation

Accommodation

Immigration requirements

Travel insurance, when appropriate

Understanding any restrictions related to traveling after a medical procedure

Med Insider does not guarantee that a patient will be permitted to enter Mexico or return to their home country.

Patients should consult the appropriate government authorities and healthcare professionals regarding travel requirements and post-treatment travel restrictions.

10. Third-Party Providers and Services

Med Insider may provide information about or connect you with third-party businesses, including:

Doctors

Dentists

Clinics

Hospitals

Hotels

Transportation providers

Laboratories

Pharmacies

Other healthcare or travel-related businesses

These third parties operate independently from Med Insider.

We do not control their services, pricing, availability, policies, conduct, or results.

You are responsible for reviewing and accepting the terms, policies, fees, and requirements of any third-party provider you choose to use.

11. Website Information

We make reasonable efforts to provide useful and accurate information on our Website.

However, we do not guarantee that all information is always complete, accurate, current, or error-free.

Healthcare services, prices, availability, provider information, promotional offers, and other Website content may change.

We reserve the right to correct errors and update information at any time.

12. Payments

Unless otherwise expressly stated, payments for medical or dental treatment are made directly to the healthcare provider responsible for the treatment.

Med Insider may receive fees or commissions from certain healthcare providers or partners for successfully coordinating or referring patients.

Where applicable, such arrangements do not change the patient's responsibility to independently evaluate the healthcare provider and treatment.

If Med Insider charges a separate coordination or service fee, the applicable fee and payment terms will be disclosed before payment is required.

13. Cancellations and Refunds

Cancellation, rescheduling, deposits, refunds, and treatment payment policies may be determined by the individual healthcare provider or service provider.

Patients are responsible for reviewing those policies before making an appointment or payment.

If a payment is made directly to Med Insider for a specific service, any applicable refund or cancellation terms will be provided at the time of purchase.

14. User Communications

When you contact Med Insider through our Website, email, phone, text message, social media, or other communication channels, you authorize us to communicate with you regarding your inquiry and requested services.

You are responsible for ensuring that the contact information you provide is accurate.

We may use third-party communication platforms to facilitate these communications.

15. Prohibited Use

You agree not to use the Website or our services to:

Provide false or misleading information

Impersonate another person

Engage in fraudulent activity

Attempt to gain unauthorized access to our systems

Interfere with Website functionality

Introduce malicious software or code

Scrape or collect Website information for unauthorized purposes

Use the Website for unlawful purposes

Violate the rights of Med Insider or third parties

We reserve the right to restrict or terminate access to the Website if we believe these Terms have been violated.

16. Intellectual Property

All content on the Website, including text, graphics, logos, photographs, designs, branding, videos, and other materials, is owned by or licensed to Med Insider unless otherwise indicated.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

“Med Insider” and related branding may be protected trademarks or trade names.

17. Third-Party Links

Our Website may contain links to third-party websites.

These links are provided for convenience and do not constitute an endorsement or guarantee of the third party.

Med Insider is not responsible for the content, security, privacy practices, availability, or services of third-party websites.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Med Insider shall not be responsible for:

Medical treatment or medical decisions made by healthcare providers

Injuries, complications, or adverse outcomes resulting from treatment

The conduct or negligence of healthcare providers

Treatment results

Changes in treatment prices

Appointment cancellations by providers

Delays or changes in medical procedures

Travel interruptions

Actions of hotels, transportation providers, clinics, or other third parties

Information provided directly by third-party healthcare providers

Losses resulting from reliance on information available through the Website

Med Insider's role is primarily to facilitate communication and coordination between patients and independent providers.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

19. Disclaimer of Warranties

To the maximum extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.

Med Insider does not guarantee that:

The Website will always be available

The Website will be free of errors

Information will always be current or accurate

A particular healthcare provider will be available

A patient will qualify for a particular treatment

A treatment will produce a particular result

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Med Insider, its owners, employees, contractors, and representatives from claims, liabilities, damages, losses, and expenses arising from:

Your violation of these Terms

Your misuse of the Website

Information you provide that is false or misleading

Your interactions with third-party healthcare providers

Your use of third-party services

Your violation of applicable laws or the rights of another person

21. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

By using the Website, you acknowledge that you have reviewed our Privacy Policy.

22. Changes to These Terms

We may modify these Terms from time to time.

When changes are made, we will update the “Effective Date” at the top of this page.

Your continued use of the Website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

23. Termination

We may suspend or terminate your access to the Website or our services at any time if we believe you have violated these Terms, engaged in unlawful activity, or used our services in a manner that could harm Med Insider or others.

You may stop using our services at any time.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Mexico and, where applicable, the laws of the State of Baja California, without regard to conflict-of-law principles.

Any dispute shall be subject to the jurisdiction of the competent courts as determined under applicable law.

Nothing in these Terms is intended to deprive a consumer of mandatory rights that cannot legally be waived.

25. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Med Insider
Website: medinsidermex.com
Email: [email protected]
Phone: 619-400-3188
Location: Tijuana, Baja California, Mexico

By using medinsidermex.com, you acknowledge that you have read, understood, and agree to these Terms & Conditions.